Privacy Policy

Ramp Commerce LTD (referred to as "Cotton Cart" "CottonCart" "our" "us") takes your privacy very seriously. We ask that you read this Privacy Policy carefully as it contains important information about what to expect when we collect personal information about you online as a result of using our website ("Site"), including through mobile apps and social media, from information retained on our databases and offline following telephone or other communications, and how Cotton Cart will use your personal data.

Cotton Cart is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Cotton Cart may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 May 2018.

What We Collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Your IP address
  • The equipment you use to access our site
  • The location you’re accessing our site from
  • Other information relevant to customer surveys and/or offers
  • Your usage of our site may be monitored by internal cookies (see below section)
  • Your usage of our site may be monitored by third party services, as detailed below

Why We Collect Your Information

The personal data we collect will be used for the following purposes:

Fulfilment of any orders you place with us. For this we may pass on your information to third parties involved in the fulfilment of your order - for example, couriers. This data will be used for this purpose only.

To monitor how you use our site, so that we can improve the experience for all users. This may require the use of third party services (see ‘disclosure’ section below).

The only other reason we will ever share your data is if required for legal reasons, such as:

Meeting applicable laws, regulations, legal processes, or enforceable governmental requests.
Enforcing applicable Terms of Service.
Detecting, preventing, or otherwise addressing fraud, security, or technical issues.
Protecting against harm to the rights, property or safety of Cotton Cart, our Customers, or the public as required or permitted by law.

Consent

By consenting to this Privacy Policy, you are giving us permission to process your personal data specifically for the purposes identified.

You may withdraw your consent at any time by contacting us by email - support at cottoncart.com with your request.

Disclosure - Third parties

Cotton Cart will pass your data to the following third parties. The following third parties will receive your personal data for the following purposes as part of the processing activities:

Third country / (Non-EU) International Organisation

Their data policy

Why your data is shared

How can I opt out?

Clicky

https://clicky.com/terms/privacy

Website analytics - eg your time spent on pages, the pages you visit. This lets us know how our pages are performing and lets us improve the site.

https://clicky.com/optout

Google Analytics

https://support.google.com/
analytics/answer/2700409?hl=en

Website analytics - eg your time spent on pages, the pages you visit. This lets us know how our pages are performing and lets us improve the site.

https://tools.google.com/dlpage/gaoptout/

Facebook Connect


We use Facebook Connect as well as registration via email - but only if you choose to log in via this method. This gives us access to some of your public Facebook data, but only if you are agree to share it with us. We do not have access to this if you do not use Facebook Connect.

No need, if you don’t use Facebook Connect.

Facebook Advertising


Once you’ve visited our site, Facebook knows and may use this to serve you adverts based on your visit here. These could be for other businesses or placed by us.

If you have a Facebook account: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen  


If you don’t:
https://www.facebook.com/help/568137493302217

Tawk


Live chat - when you chat to us using the live chat box, this is provided by Tawk.to

https://www.tawk.to/data-protection/gdpr/ - Tawk are working on ways to opt out of their service. In the meantime please contact us.


Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us via the contact page.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.  You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us via support at cottoncart.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

----------------

CottonCart is a trading name of Ramp Commerce LTD, a company incorporated in England and Wales, with company number 07079529 and having its registered office address at 3 East Point, High Street, Seal, Sevenoaks TN15 0EG.